1. Parties and acceptance
These Terms of Service ("Terms") form a binding agreement between Digital Partner Co. Ltd ("Tabsery", "we", "us") and the merchant or business entity that creates an account ("Merchant", "you"). By creating an account or using Tabsery Reward you accept these Terms in full.
2. The service
Tabsery Reward is a loyalty SaaS that allows merchants to issue Apple Wallet and Google Wallet loyalty passes to their customers, award stamps and points, and send push notifications. We provide the platform; you are responsible for your loyalty programme rules, your customer relationships, and compliance with applicable laws in your jurisdiction.
3. Account
- You must be at least 18 years old and have authority to bind your business.
- You are responsible for keeping your login credentials confidential.
- You must provide accurate business information and keep it up to date.
- One account per business location unless you subscribe to a multi-location plan.
4. Free trial and subscription
- New accounts receive a 14-day free trial with full access to all features. No credit card is required to start.
- After the trial, continued use requires a paid subscription at the then-current price listed on the pricing page.
- Subscriptions are billed monthly in advance. Prices are listed exclusive of VAT.
- You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period; no partial refunds are issued.
- If payment fails and is not resolved within 7 days, your programme will be paused. Your data is retained for 60 days after cancellation.
5. Acceptable use
You may not use Tabsery Reward to:
- Send unsolicited or misleading push notifications.
- Issue passes for illegal products or services.
- Scrape, reverse-engineer, or resell access to the platform.
- Upload malicious content or attempt to compromise our systems.
- Violate applicable consumer protection, marketing, or data protection law.
We reserve the right to suspend or terminate accounts that breach these rules, with or without prior notice depending on severity.
6. Your content and data
You retain ownership of your business content (logo, brand assets, programme rules) and your customer data. By uploading content you grant us a limited licence to host and display it solely to operate the service.
You are the data controller for your customers' personal data. We act as your data processor. A Data Processing Agreement ("DPA") is available on request and governs how we handle customer data on your behalf.
7. Intellectual property
The Tabsery Reward platform, software, and brand are owned by Digital Partner Co. Ltd. These Terms do not grant you any rights in our intellectual property beyond the limited right to use the service as described.
8. Uptime and support
We target 99.5% monthly uptime excluding scheduled maintenance. Planned maintenance will be announced with at least 24 hours notice where possible. Support is available by email; we aim to respond to all queries within one business day.
9. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising under these Terms is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including lost revenue or lost customer data caused by events outside our reasonable control.
10. Warranties
The service is provided "as is". We do not warrant that it will be error-free or uninterrupted. We will use reasonable efforts to correct material defects promptly.
11. Changes to the service and terms
We may update these Terms or change the service. For material changes we will give at least 14 days' notice by email. Continued use after the notice period constitutes acceptance. If you do not accept material changes you may cancel your subscription before they take effect.
12. Governing law and disputes
These Terms are governed by Dutch law. Any disputes will be submitted to the courts of Amsterdam, the Netherlands, unless mandatory local consumer law provides otherwise.
13. Contact
Digital Partner Co. Ltd
18 Lane 434, Doi Can Street, Ha Noi, Vietnam
info@tabsery.com